FAQs

AEPMA members conform to a Code of Ethics, they are adequately insured for both professional indemnity and public liability and they have access to all the latest technological developments through the Association. Finally, if a misunderstanding should develop between you, the consumer, and your pest management company, the Association can provide mediation services to help you reach a resolution.
Definitely not. Membership to the AEPMA is not compulsory.
Companies cannot be forced to join the AEPMA. However, membership does deliver a number of benefits to industry professionals and consumers alike. Membership provides industry professionals with access to accredited training and professional development, while also providing you, the consumer, with the reassurance that the pest management specialist you have engaged meets the highest industry standards.
No. It is a legal requirement that pest management technicians are licensed by their respective state governments.
AEPMA member companies use Integrated Pest Management (IPM) techniques. Our members seek to implement pest control from an understanding of pests’ habits and biology. They will recommend steps to deter a pest, for example blocking off access points or controlling moisture levels. Where it is necessary to use chemicals, our members only use pesticides registered by the National Registration Authority for Agricultural and Veterinary Chemicals (the NRA). Also important is that our members apply those pesticides only against the pests for which they are registered and only at the rates and strengths stipulated on the approved label. Finally they will recommend what you should do in the future to avoid or minimise further problems.
No. That is an American association, not Australian industry association.
No. That is a small separately incorporated association based in Sydney and has no tie to AEPMA.
Yes, we have branches across Australia and the national office in Brisbane.
If the company is an AEPMA member, we can discuss your problem with the company management in the hope that an amicable solution can be reached. If the organisation is a member you may make a formal complaint to us. If the company is not a member you’ll need to contact your state/territories’ Department of Fair Trading or Consumer Affairs to report your problem. You will need to clarify that the company is not a member of the AEPMA as these departments often refer complaints to the AEPMA to assist, under the false assumption that all pest control companies are AEPMA members.
Unfortunately we cannot provide mediation services between you and a non-member. You can contact your state or territories’ Department of Fair Trading or Consumer Affairs for advice.
It is important to be clear on the service that each provider is offering. It may be that the lowest quotation is for basic “dusting treatment” with no warranty and no barrier treatment against subsequent infestation. It may also be that the highest quote involves installing bait stations for a colony elimination system, which involves regular inspections and monitoring and therefore is a more expensive service. Take the time to ask the provider exactly what the treatment will entail and ensure you are comparing ‘like with like’.
As each situation is different, we cannot advise on price. However, we would recommend that you source quotes from at least two different providers and ask them for a detailed breakdown of what the service is likely to entail.
Australian Standards AS3660.1 - 2000 set out requirements for termite management for new buildings and AS3660.2 - 2000 sets out guidelines for termite management in and around existing buildings.
We recommend that you engage a professional pest manager. The termiticides required for the job are only available to licensed pest controllers and can be harmful to people and pets if not handled correctly.
Use the Search for a Professional Pest Manager function to find your closest pest manager. Specify that the PPI must be done according to Australian Standard AS4349.3 -  2010, Inspection of Buildings, Timber Pest Inspections. Please refer to the Timber Pest Inspections page for additional information。
We recommend that you have an inspection done according to Australian Standard AS4349.3, which also looks for other timber pests such as borers and wood decay or rot.

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